tag:blogger.com,1999:blog-6979196839599147760.post7706355729538306135..comments2024-01-01T17:46:54.620-08:00Comments on Let Me Eat Cake: Xiomara: Foodies Beware!LetMeEatCake Eat With Me!http://www.blogger.com/profile/01679138504571609346noreply@blogger.comBlogger20125tag:blogger.com,1999:blog-6979196839599147760.post-40402288072020057362010-02-22T20:29:00.923-08:002010-02-22T20:29:00.923-08:00That's horrible! It's 2 plus hours you'...That's horrible! It's 2 plus hours you'll never get back. No meal should go over 2 plus hours and...on a Monday night? Please, I'd like to go back and take my sweet time to pay for my meal - after you send me the complimentary mojitos and appetizers!<br /><br />Uncle OllieAnonymousnoreply@blogger.comtag:blogger.com,1999:blog-6979196839599147760.post-58893320539671932732010-02-20T15:17:48.999-08:002010-02-20T15:17:48.999-08:00I have wondered from time to time about this place...I have wondered from time to time about this place, but figured if it was fantastic, I would've heard a lot of chatter online. Sorry to hear about your meal. Really unfortunate. :(Mariehttps://www.blogger.com/profile/01623263920909015348noreply@blogger.comtag:blogger.com,1999:blog-6979196839599147760.post-38827428586567842402010-02-17T23:29:22.078-08:002010-02-17T23:29:22.078-08:00Dear Letmeeatcake, your review of Xiomara was very...Dear Letmeeatcake, your review of Xiomara was very informative, and I am so shocked at the response you got from the complaint that you made. I dont know what I would have thought if the reason they did not get you menus was because your entire party had not arrived...sounds like this person responding to your complaint started off on the wrong foot! I respect that you wrote about a negative experience you had, because as unpleasant as it is, it is important for others to know. Thank you for sharing.<br />Cheers, Gaby<br />You can visit me at http://ptsaldari.posterous.comUnknownhttps://www.blogger.com/profile/17502665311004065382noreply@blogger.comtag:blogger.com,1999:blog-6979196839599147760.post-78970137971556510292010-02-17T21:32:00.906-08:002010-02-17T21:32:00.906-08:00UGH!! Sorry your experience was so horrible and th...UGH!! Sorry your experience was so horrible and that management replied in such a poor way. Such a waste of money.Esihttps://www.blogger.com/profile/16375984772198195200noreply@blogger.comtag:blogger.com,1999:blog-6979196839599147760.post-38999611648335347862010-02-16T22:49:03.732-08:002010-02-16T22:49:03.732-08:00Well that is certainly unfortunate. I think they h...Well that is certainly unfortunate. I think they have a location here in Pasadena and if I recall correctly it was one of the most amazingly romantic meals I've ever had. How dissapointing.<br /><br />To play devil's advocate for a moment, I've had all those situations that that manager had happen to me, and it does make it extremely difficult to deal with guests while shit is hitting the fan in the back. You're trying not to show the guests that you are FREAKING OUT while micros crashes, and the water heater has bust again, and a small child is crying because they have noticed the dead fish floating in the koi pond and you're trying to fish it out.....I can understand if things go wrong. Sometimes everything happens all at once and it sucks. I can also understand the manager wanting to explain the situation to you, hoping for your understanding, and I can also understand the manager defending their staff.<br /><br />HOWEVER, I can't understand why their GM was not more apologetic. The tone of their email is completely blase and insincere, and I can understand your anger. It is so hard to recover your good sentiments about a place once things go so wrong without a sincere apology.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-6979196839599147760.post-54020530873287360992010-02-16T19:38:40.371-08:002010-02-16T19:38:40.371-08:00Sook- It is definitely too late for them!
Phil- ...Sook- It is definitely too late for them!<br /><br />Phil- A sincere appology would have been perfect, but making me feel like I'm lying and covering up for your servers not a great way to get me to come back. <br /><br />Josh- They really should re-evaluate their service standards if they want more business. When I went there was hardly anyone there. <br /><br />Jennifer- Bad service is the worst! Sorry about your experience, I look forward to reading about it. Let's grab a meal sometime soon =) hopefully our luck with service will be better.LetMeEatCake Eat With Me!https://www.blogger.com/profile/01679138504571609346noreply@blogger.comtag:blogger.com,1999:blog-6979196839599147760.post-89463245921613266342010-02-16T17:53:23.995-08:002010-02-16T17:53:23.995-08:00Well I will definitely cross that one off my list!...Well I will definitely cross that one off my list! I am just finishing a post about a similar expirience we had down in SD during resto week! Hope you have a fabulous meal soon!!! Cheers!Pete Eatemallhttps://www.blogger.com/profile/15870039100807833735noreply@blogger.comtag:blogger.com,1999:blog-6979196839599147760.post-44807059483073335502010-02-16T17:51:59.154-08:002010-02-16T17:51:59.154-08:00What a mess! They have no clue who they messed wit...What a mess! They have no clue who they messed with!! The only thing I think you could have done differently is to speak w/the manager while you were receiving poor service.<br /><br />now you have me craving mojitos and mango sorbet!Olga of Mango & Tomatohttp://www.mangotomato.blogspot.comnoreply@blogger.comtag:blogger.com,1999:blog-6979196839599147760.post-37520823154012135462010-02-16T17:49:05.591-08:002010-02-16T17:49:05.591-08:00It's always amazing when customers have to beg...It's always amazing when customers have to beg for the check. You'd think a restaurant would want your money. There was a time when Xiomara was considered a hot restaurant, with two locations. If they want to keep the one remaining location, they should step up the service, and fast.Food GPShttp://www.foodgps.comnoreply@blogger.comtag:blogger.com,1999:blog-6979196839599147760.post-15100859774808878882010-02-16T15:07:10.675-08:002010-02-16T15:07:10.675-08:00This sounds like a nightmare. Thanks for the warni...This sounds like a nightmare. Thanks for the warning. I can't believe the word "Sorry" never appeared in that letter "your" received.<br /><br />Complete mess from top to bottom.Philhttp://www.mylifeasafoodie.comnoreply@blogger.comtag:blogger.com,1999:blog-6979196839599147760.post-25265105112999483042010-02-16T15:05:55.638-08:002010-02-16T15:05:55.638-08:00The customer is always right. That's the way i...The customer is always right. That's the way it goes. A prompt sincere apology would have gone a long way. I guess it's too late now!yutjangsahhttps://www.blogger.com/profile/03241277872151275611noreply@blogger.comtag:blogger.com,1999:blog-6979196839599147760.post-49660631710145976502010-02-16T15:03:19.402-08:002010-02-16T15:03:19.402-08:00Tangled Noodle- my sentiments exactly!
Diana- Th...Tangled Noodle- my sentiments exactly! <br /><br />Diana- The food was pretty good that was the worst part because I would have loved to come back but with service like that I will not return. <br /><br />Cathy- Seriously!LetMeEatCake Eat With Me!https://www.blogger.com/profile/01679138504571609346noreply@blogger.comtag:blogger.com,1999:blog-6979196839599147760.post-66825975547045159712010-02-16T12:43:01.607-08:002010-02-16T12:43:01.607-08:00WTF? Unforgivable.WTF? Unforgivable.Gastronomerhttps://www.blogger.com/profile/15765697262616635557noreply@blogger.comtag:blogger.com,1999:blog-6979196839599147760.post-62965002792481377282010-02-16T10:14:19.537-08:002010-02-16T10:14:19.537-08:00PepsiMonster- That is exactly my point! I would th...PepsiMonster- That is exactly my point! I would think in times like this you would want new business, more business but that email response definitely doesn't show that. And of course your servers are going to tell you a different story!<br /><br />catty- you are right it situations as horrible as this it is best to just laugh, i did more of the get angry when we left than laughed but next time =).<br /><br />LAEasyMeals- yeah the power of the internet is underestimated by some businesses. She would have been smart to consider that I wrote to her rather than Yelped but now I yelped and tweeted and blogged! I hope word gets out that Xiomara is no place to spend your money!LetMeEatCake Eat With Me!https://www.blogger.com/profile/01679138504571609346noreply@blogger.comtag:blogger.com,1999:blog-6979196839599147760.post-30444110199483882892010-02-16T10:13:34.616-08:002010-02-16T10:13:34.616-08:00Yikes - that's worse than I even imagined! Wh...Yikes - that's worse than I even imagined! What an unbelievably frustrating evening! I actually enjoyed my meal there a year and a half ago, but not sure I'd patronize the restaurant again after reading about how poorly they treated you.Dianahttps://www.blogger.com/profile/06171685849585743962noreply@blogger.comtag:blogger.com,1999:blog-6979196839599147760.post-74901399833509499392010-02-16T07:48:06.813-08:002010-02-16T07:48:06.813-08:00It's sad how the GM came back in a defensive n...It's sad how the GM came back in a defensive nature with the issues you had that night. Even though the food seemed to be decent, bad service, cold atmosphere can just kill a meal. Why bother giving you coupons if you're never going back. I'm definitely not going there either after reading about it. As you said, plenty of restaurants in LA to waste our good $ here!Kung Food Pandahttps://www.blogger.com/profile/14947611326101640959noreply@blogger.comtag:blogger.com,1999:blog-6979196839599147760.post-63214102375019807322010-02-16T07:32:43.985-08:002010-02-16T07:32:43.985-08:00You were gracious and restrained in these circumst...You were gracious and restrained in these circumstances, especially considering how much you spent for the subpar experience. Kudos for you and boos & hisses for the staff of Xiomara. The manager's letter should be the photo beside the definition of passive/aggressive - she apologizes while inferring that you're overly demanding and they were admirably trying to cope with unforeseen setbacks. <br /><br />As you say, there are way too many good restaurants in LA to waste any more time or money on such a place.Tangled Noodlehttps://www.blogger.com/profile/17543997083087131116noreply@blogger.comtag:blogger.com,1999:blog-6979196839599147760.post-88499880757499215462010-02-16T06:29:59.384-08:002010-02-16T06:29:59.384-08:00Sorry about the huge disappointment! The same thin...Sorry about the huge disappointment! The same thing happened to me and Austin when we dine at Jar. We got seated and it was like they totally forgot about us! No one came with the water or bread or menu. We didn't have a server for a while until we had to flag down someone. The server didn't seem to care that much until he saw Austin taking pictures of the food and asked if he was a Yelper. When he realized we were food bloggers, he was a lot better about the service ha! Too bad this manager at Xiomara doesn't know how quickly word spreads on the internet!Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-6979196839599147760.post-22910284191662736282010-02-16T01:51:59.828-08:002010-02-16T01:51:59.828-08:00Wow, what an awful night! And so what if all your ...Wow, what an awful night! And so what if all your party hadn't turned up - wouldn't they give the people who were there menus to peruse?? And the sorbet flavours and broken machine - ARGH it's all bad. AND BEING OVERCHARGED! Reminds me of the time I had a horrific experience too, and we decided not to leave a tip as the service was SO BAD... and can you believe this, they ran after us when we left saying hey you didn't leave a tip! LOL.... you just gotta laugh (and cry)!cattyhttp://www.thecattylife.comnoreply@blogger.comtag:blogger.com,1999:blog-6979196839599147760.post-54306485387173007152010-02-16T00:57:55.702-08:002010-02-16T00:57:55.702-08:00Sorry to see that. I would have assumed they want ...Sorry to see that. I would have assumed they want more business instead of a cover up to save face. If the manager think you wanted free meal, boy she is over-compensating. It's really insulting. I wouldn't go back either.Pepsi Monsterhttp://www.rightwaytoeat.comnoreply@blogger.com